We're pretty flexible and like to help other agents any time we can. We had a weird one the other day, however, and we drew the line. We had an agent call us from Fernley for code to bank lock box. Fernley is about an hour and fifteen minute drive. Our assistant told her that it was on an MLS lockbox and she could access that way. She insisted on getting the bank box code. When our assistant declined she admitted that she wanted to give them her customers the code so she didn't have to drive to our town to show the home they wanted to see.
A couple of problems with the situation gave us cause for concern. The first is that it is an REO and we have strict guidelines about having people view the home without representation.
Secondly, the property has an unpermitted addition that has some deficiencies that should be pointed out by an agent. Sure, the inspector will catch it, but it really should be known and assessed before making an offer.
Third was her attempted deception. If she had been up front with us we would gladly have met her people and opened the home for them.
This situation was clearly driven by an agent not wanting to drive an hour and fifteen minutes to open a house and not wanting to refer her Buyer. Instead she wants us, the listing agents, to risk our relationship with our Asset Manager by giving her the code to the bank lockbox so she could give it to her customer.
We didn't do it. For those of you questioning our responsibility to our customer - she didn't ask or offer for us to show them the property. One can only imagine what she told them when she apprised them of the fact that they weren't going to see the home that evening.
We are under offer and just received a full price back up offer.