Lisa and Jim's Northern Nevada Real Estate Blog: Show the Listing If You Want To Get Paid

Show the Listing If You Want To Get Paid

We're pretty flexible and like to help other agents any time we can.  We had a weird one the other day, however, and we drew the line.  We had an agent call us from Fernley for code to bank lock box.  Fernley is about an hour and fifteen minute drive.  Our assistant told her that it was on an MLS lockbox and she could access that way.  She insisted on getting the bank box code.  When our assistant declined she admitted that she wanted to give them her customers the code so she didn't have to drive to our town to show the home they wanted to see.

A couple of problems with the situation gave us cause for concern.  The first is that it is an REO and we have strict guidelines about having people view the home without representation. 

Secondly, the property has an unpermitted addition that has some deficiencies that should be pointed out by an agent.  Sure, the inspector will catch it, but it really should be known and assessed before making an offer.

Third was her attempted deception.  If she had been up front with us we would gladly have mmls lockboxet her people and opened the home for them.

This situation was clearly driven by an agent not wanting to drive an hour and fifteen minutes to open a house and not wanting to refer her Buyer.  Instead she wants us, the listing agents, to risk our relationship with our Asset Manager by giving her the code to the bank lockbox so she could give it to her customer. 

We didn't do it.  For those of you questioning our responsibility to our customer - she didn't ask or offer for us to show them the property.  One can only imagine what she told them when she apprised them of the fact that they weren't going to see the home that evening.   

We are under offer and just received a full price back up offer.

Comment balloon 11 commentsLisa Wetzel • May 22 2009 06:03PM


Lisa,  This is just unbelievable!  We don't have that problem here other than our area spans about 1.5 hours and some in the northern end continue to 'attempt' to get their buyers in our southern end listings--without accompanying them!  I just don't get why a buyer's agent would take the chance of letting their client 'get away.'  Why not refer them out to an agent in the area and move on to the next one?!

Debe in Charlotte

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods ( | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) about 10 years ago

And agent openly admitted to wanting to give a lockbox code to her client??  That's against so many rules, where to start?  Depending on my mood that day, I might have reported her. 

Posted by Donna Harris, Realtor,Mediator,Ombudsman,Property Tax Arbitrator (Donna Homes, powered by JPAR - about 10 years ago

Wow, the fact that if anything had happened to the property then you would be on the hook didn't seem to occur to this "rogue" agent.  Suppose they did not get it locked up?  A broker needs to know about an agent who does things like this, as she is a liability, and someday she will cause a real problem.  Good thing you stuck to your guns!

Posted by Dana Wilkinson, Broker-Your TX agent for The Woodlands-Spring-Conr (Connect Realty, The Woodlands, TX) about 10 years ago

Lisa, That is just poor business practice and pure laziness on that agents part! I am more than willing to work with other agents in order to get my listings seen...but I DO NOT give out codes! The liability alone is extraordinary!

Posted by Wanda Kubat-Nerdin - Wanda Can!, So Utah Residential, Referral & Relocation REALTOR (Prado Real Estate South) about 10 years ago

Debe - Ditto!  Why?  And I sure don't know why someone would try to "hold" on to someone they really can't service personally!  You are spot on!

donne - You and me both!  I like how you think!

Dana - You are right!

Wanda - Yep ... It sure is!

Posted by Lisa Wetzel, CDPE, SFR (RE/MAX Realty Affiliates) about 10 years ago

If she did not want to drive an show, then she should have given you the referral and let you show it. Not acceptable at all to want to give the code to the clients to go in and see themselves.

Posted by Bob & Carolin Benjamin, East Phoenix Arizona Homes (Benjamin Realty LLC) about 10 years ago

First...congratulations on getting two offers on the property!

Now...good for you for not falling prey to their deception. Agents like this SHOULD be reported, at the very least, to their broker! I'm a broker and would want to know myself if one our agents did this. As Donna mentioned, where to start on the rules violations!

In a situation like this, I would have done the same thing. Keep up the good, ethical work standards!

Posted by Cris Burlew, Broker ~ St Pete Beach FL Real Estate (Beach & Luxury Realty, Inc.) about 10 years ago

You did the right thing, in most states there are laws about giving out the keys to clients, I probably would have pointed that out to her also.

Posted by George & Arlene Paukert (Road to Wealth, Inc.) about 10 years ago

Lisa, it's amazing what lengths an Agent will go to in order not to do their job.

Posted by Lynn Pineda, Real Estate Promises delivered in SE Florida (eXp Realty) about 10 years ago

I understand the gist of your message, but Realtors are negotiators, so she was just trying to negotiate all of her liability onto you -- LOL.

Posted by Not a real person about 10 years ago

I've seen that happen so many times, some agents will not hesitate to give the lockbox code to buyers because they are too lazy to visit the property. I don't give out the code...PERIOD! If it is listed on the MLS then the agent needs to make it work for them but I think it is irresponsible to give it to the buyer. I have also had agents wanting me to give the code to PP companies but I always decline because it is a task that should have been established between the agent and the PP company before I start my group of tasks.

Too often the buyers in this type of situation will return to the property unannounced and/or may damage the property just to get it at a better deal.

Posted by Carolyn Nelson, Your Triangle to Triad Real Estate Expert! (Realty One Carolina, LLC) about 10 years ago