This is excellent advice for every agents and most customers!
I am working on a transaction in which I represent the buyers (thank heavens!), and they are really great first time buyers and very reasonable and accomodating. Two weeks ago we found a great house (appropriately priced) that had just been on the market for two days, and they fell in love with it. The house was in pretty good shape with an updated kitchen, and the sellers were promising in the disclosure statement that they intended to replace the electrical panel.We made an offer within three days of it being listed. The seller countered at only $500 off list price, but gave us the requested 3 % toward closing costs. My buyers accepted the counter. We did the inspection, and my buyers came up with a short list, but the sellers only agreed to do an even shorter list of repairs (which did include the promised new electrical panel because half the electricity in the house is off and none of the appliances could be checked.) My buyers agreed. So far, so good - right?
The sellers got virtually their asking price, a quick settlement, and a short repair list. The seller is now accusing the listing agent of not representing her interests and has demanded that he be taken off the sale. She will not return his phone calls, has changed the locks on the house, and insisted that he take down his sign saying that the property is under contract.
We are now dealing with the agent's broker and the agent is distraught. I gave him the following suggestion:
1. Let it go. You sometimes get sellers that you just can't make happy. Right? We have all been there.
2. Take the commission check, which will come, even if you aren't allowed to go to settlement, and take your wife away for a wonderful weekend. I suggested the Inn at Little Washington, or the Inn at Perry Cabin, two places that most of us don't get to frequently. Or buy something for yourself that is so special that you will always treasure it as a "gift" from that irascible seller. That way when you look at that gift or remember that great weekend, smiles break out rather than heart burn.
3. Finally, advertise the living daylights out of that sale. The seller may be able to prevent a sign in her front yard, but she can't stop the U.S. mails and those postcards that say - Sold in 3 days! What a great advertisement that is for the listing agent.
When a difficult seller comes along, just smile and cash the check, and spend some of it on something memorable. Living well is truly the best revenge, and we need it! Cheers!